Synergy Rehab (Case Study)
Synergy-rehab is an esteemed healthcare provider with a skilled team of therapists, serving customers for over 5 years with 10 locations in the metro Vancouver region.
The relationship between Synergy Rehab & WeDoLaundry began in January 2021 after rigorous evaluation of multiple laundry service providers and discussion on pricing.
Synergy Rehab located at King George, Surrey uses about 100 lbs of sheets & towels everyday!
Here are some details about how WeDoLaundry is helping Synergy Rehab in taking care of their laundry conveniently:
The service is on time and they keep us on loop with what's going on and we don’t have to have an inhouse laundry setup which saves us from the hassle of doing the laundry ourselves!
We would have to employ a full time person to wash, dry and fold to do 100 lbs everyday, so it's about saving 40 hours every week!
Timing is consistent and their system makes it easy to see the weights and invoices, laundry is never mixed with other people which we have seen issues using other services.
Customer service was really good from the beginning itself as they explained the things very easily not like a sales pitch and since then the experience has been awesome.
It's very consistent with pickup and delivery time, we get clean sheets everyday morning and if it's getting delayed we get notified right away and it's delivered within 30 mins there.
Yes, the online system is easy to use and it tracks the drivers, weight and invoices in the system!
Doing inhouse would need some maintenance of machines, dryers and time to manage all this is really another hassle, so this is also a part of ROI by using WeDoLaundry!
No, I think the rate per lbs is something maybe WeDoLaundry can work on but other than that everything else is great!
Customer service & washing quality is really important for us and it's awesome with WeDoLaundry, timing is consistent for pickup and delivery -- what else you can ask for!
WeDoLaundry team thanks Raman and his team for showing their trust in our services and will always be providing awesome service to maintain this relationship in future!